Returns / Replacements / Defects Policy

RETURNS

Sample Doors are Fully Refundable Upon Purchase or Return. Contact customer service for refund and/or return instructions.

RTA Cabinets and hardware accessories returns must be authorized by Kitchen Cabinet Depot prior to return shipment. For authorization, please email your request to [email protected]. Qualifying returns will incur a 25% restocking fee and the customer is responsible for all return shipping, set-up and costs. Returns must be received by Kitchen Cabinet Depot warehouse within 30 days of purchase. All items must be returned in original, unopened packaging, therefore there are NO RETURNS ON ASSEMBLED CABINETS only on ready-to-assemble cabinets. No returns are available on trims, moldings, fillers, panels, glass door accessories, accessory inserts, accessory cabinets. Any returned product deemed unsellable will NOT receive credit.

DEFECTIVE MERCHANDISE
All claims for defective merchandise must be received within 5 days of delivery.

RTA CABINETS
If you receive a defective product contact customer service by phone (1-866-272-3176) or fax (1-877-847-8552) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a damage report to speed the inspection process. Customer must hold items until Kitchen Cabinet Depot has arranged for return or authorized disposal of the pieces. Pickup will be arranged by Kitchen Cabinet Depot for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

DAMAGED GOODS
All inspection and reporting procedures outlined in our Receiving/Inspection Policy must be followed or replacements may be denied. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Damaged goods must be held for 45 days for possible inspection by the carrier.

ORDER CHANGES

Any additions, corrections or changes made must be made via phone (866-272-3176) or fax (877-847-8552) and followed up with an email containing all the details to: [email protected] within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.

CANCELLATION

Cancellation of your order may incur a cancellation fee of 2.85% of the order total. Any cancellation request must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Follow up the call with an email containing the details. There are no cancellations allowed after 24 hours.