Shipping Information
Our RTA cabinets ship as quickly as possible. If part of an order is out of stock, we prefer to ship what is in stock right away and send the out of stock items when they arrive with no additional shipping charges. In most cases, out of stock items will be noted in bold on the order page. Out of stock items are typically back in stock within 1-2 weeks but might be longer.
We offer free shipping on most orders over $2000.00. We stock our cabinets at two separate warehouse facilities. If you order more than one style and they ship from separate warehouses, you order may incur additional shipping charges. Small orders containing large pieces or 8 foot items may also incur additional charges.
We will contact you within 24-48 hours detailing any additional shipping charges. At this point you will have the following options: Accept the additional charges, change the order or cancel your order for a refund.
Free Shipping offer is based on the total before any discount has been applied. If your order qualifies for free shipping, it will be shown in place of a dollar amount.
| Location A: | Location B: |
|---|---|
| Alabaster Cream | Antique Shaker |
| Blanco Modern | Cocoa Glaze |
| Caspian Shaker | Elegant Antique |
| Chocolate Merlot | Feather Gray |
| Cinnamon Spice | Heirloom Antique |
| Espresso Shaker | Platinum Shaker |
| Glazed Pearl | Smokey Shaker |
| Palermo Gray | Stellar Grey |
| Sicilian Slate | Stellar White |
| Verona White | White Shaker |
Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. The delivery is to the curb. If you'd like items delivered inside, the additional fees are yours, and you must arrange that directly with the carriers.
If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.
If your order is shipped via a commercial freight carrier, the order is delivered to your residence after you arrange the day and time; delivery arrangements are strictly between you and the carrier. Tracking information will be provided via email the day after your order ships. At this point you can contact the carrier to make a delivery appointment. You must be available to accept the delivery within 3 days of the order arriving at the local freight terminal, and must work with the carrier regarding a delivery time; the carrier will not work around your schedule. The shipment will be delivered to the curb or driveway. Be sure you provide any information the driver might need to successfully reach your location; delivery trucks are quite large, and have limitations in some geographical areas.
FREIGHT FORWARDING
If you need to know the weight and bulk of your shipment just email us a list of what you would like to order so we can provide this information in order for you to get shipping quotes from a freight forwarder.
*NOTE: If you are using a freight forwarder, you will need to provide any required information to us so that our carrier can deliver the freight: we do not work directly with freight forwarders. Make certain that the company knows what is coming, and when the order will be delivered, and keep in mind that the Ship To address you provide for the order is the final delivery address; if damage/loss occurs, it will only be covered if all steps on the Receiving/ Inspection policies are followed.
DELAYED OR LOST SHIPMENTSWe will make every attempt to help facilitate resolution with lost or delayed shipments, but we ultimately will not be held responsible for scheduling or delivery problems that occur after the order leaves our facility.
SHIPPING DAMAGES
In the event of shipping damages, please notify us immediately, by following our receiving instructions shown on your confirmation email and in our shipping policy here: Receiving and Inspection
NOTE: It is recommended that the shipping address provided be an occupied residence or business, to avoid possible complications.
ORDER CHANGESAny additions, corrections or changes requests must be requested via email to [email protected] and must include any pertinent details. Please also follow up with a phone call to (866-272-3176) within 24 hours of receipt of your order confirmation (or next possible business day). Any changes not requested within one buinsess day may incur a $99 fee and/or we may be unable to accommodate the request.
CANCELLATIONCancellation of your order may incur a cancellation fee of 2.85% of the order total. Any cancellation request must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Follow up the call with an email containing the details. There are no cancellations allowed after 24 hours.
